Terms of Service

1. Provider, eligibility and acceptance

Core Signal Agency is operated by SINAY STRATEGIC LLC, 1603 Capitol Ave Suite 413G-2408, Cheyenne, WY 82001, United States. By using this website, submitting an enquiry or accepting a proposal, you confirm that you are at least 18 years old and have authority to act for yourself or the organisation you represent.

If you do not agree with these terms, do not use the site or submit information through it. A client engagement may incorporate these terms, the Privacy Policy, Cookie Policy, Security page and any signed order or addendum.

2. Services and client responsibilities

Services may include strategy, CRM implementation, websites and landing pages, workflow automation, lead handling, appointment capture, reporting, multilingual communication systems, optimisation and related consulting. Scope, milestones, fees, support, ownership and acceptance criteria should be recorded in the applicable proposal or agreement.

The client is responsible for its products, offers, claims, audiences, content, permissions, regulatory notices, customer relationships and decisions made using a system we configure. The client must provide accurate information, lawful instructions, timely approvals and access that it is authorised to provide.

3. Accounts, access and sub-accounts

Where a project includes access to a CRM or client portal, credentials must be kept confidential and used only by authorised personnel. The client is responsible for activity under its accounts and for removing access when a person no longer needs it. We may limit or suspend access where necessary to protect the service, a client, a provider or other users.

4. Acceptable use

You must not use the site, services or connected platforms to violate law, infringe rights, misrepresent identity, send unlawful or unsolicited communications, process data without authority, exploit or harm people, distribute malicious code, interfere with systems, evade security controls, reverse engineer a provider’s technology or use a system for a prohibited regulated purpose without written approval and suitable controls.

For email, SMS, voice and appointment workflows, you must maintain required consent, notices, sender identification, opt-out handling and suppression records. You must not use AI or automation to make a high-impact decision or send a sensitive communication without appropriate human oversight.

5. Third-party platforms and HighLevel deployments

Projects may depend on HighLevel, LeadConnector, Cloudflare, email, messaging, scheduling, analytics, AI or other third-party services. Those services are governed by their own terms, availability, limits and privacy documentation. We may configure a connection, but we do not control a provider’s infrastructure, policy changes, outages or decisions.

A client must maintain the account, subscription, permissions and configuration needed for a third-party service unless the written engagement states otherwise. A third-party platform is not a guarantee that a client’s use is lawful or suitable for its industry.

6. AI-assisted outputs

AI-assisted features may generate suggestions, classifications, summaries, messages or other outputs. Outputs can be inaccurate, incomplete, biased or unsuitable. You must review important outputs, provide appropriate disclosures and keep a responsible human in the decision loop. No AI output is professional, legal, medical, financial or regulatory advice.

7. Client content, intellectual property and confidentiality

Each party retains materials it owned before an engagement. The client grants the permissions reasonably necessary to host, process and transform client-provided materials for the agreed services. Subject to payment and the written agreement, the client receives the rights expressly stated for client-specific deliverables.

Our methods, templates, reusable components, know-how, workflows and non-client-specific materials remain ours or belong to their licensors. Open-source and third-party materials remain governed by their own licences. Each party should protect confidential information and disclose it only for the engagement, with consent or as required by law.

8. Fees, changes, suspension and termination

Fees, taxes, payment timing, renewals, cancellation, refunds and expenses are defined in the applicable proposal or order. Scope changes, missing access, late approvals or third-party changes may affect timing and fees. We may suspend or terminate access for non-payment, misuse, security risk or material breach, subject to the agreement and applicable law.

9. Disclaimers and limitation of liability

Services are provided with reasonable professional care, but we do not promise revenue, conversion rates, rankings, deliverability, uninterrupted availability, a particular regulatory outcome or the continued availability of a third-party platform. The site and informational content are provided on an “as available” basis.

To the maximum extent permitted by law, liability should be limited in the signed agreement to the fees paid for the relevant service or another expressly agreed amount. Nothing in these terms excludes liability that cannot lawfully be excluded or limits rights that cannot be waived.

10. Indemnity and third-party claims

To the extent permitted by law and subject to the signed agreement, the client is responsible for claims arising from its content, offers, customer relationships, unlawful communications, lack of consent or misuse of a configured system. The parties should document any broader indemnity, insurance and incident-cooperation obligations in the applicable agreement.

11. Governing law and disputes

The governing law, venue and dispute process must be confirmed in the signed agreement after legal review. No arbitration clause, class-action waiver or consumer-rights limitation is intended by this public draft unless expressly adopted in a legally reviewed contract.

12. Changes and contact

We may update these public terms when the site, services or legal requirements change. The revision date will be updated when changes are posted. Questions: [email protected].